Clinic Policies
New Client Policy
New clients who schedule with our office will be subject to a pre-payment of $85-$105 for appointments to reserve their appointment slot. New clients who miss their appointment without 24 hours advance notice are considered a no-show and will forfeit their pre-payment amount and will be required to make a new pre-payment to reschedule. If an appointment falls on a Monday or a day after a holiday, a message left via voicemail or the clinic communication app will qualify as adequate notice. This fee will not be submitted to insurance nor used towards future service.
This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us with at least 24 hours' notice of cancellation, we may be able to accommodate other patients with the appointment slot. We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by management.
Cancellation Policy
Clients who miss an appointment without 24 hours advance notice are considered a no-show. If an appointment falls on a Monday or a day after a holiday, a message left via voicemail or the clinic communication app will qualify as adequate notice. Clients who no-show will be subject to pre-paying future exam fees, may have their clientele denied, or see limitations to access future appointments; i.e., scheduled at the end of the day.
This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us with notice of cancellation, we may be able to accommodate other patients with the appointment slot. We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by the Provider management.
Outside Pharmacies
As of January 2020, we no longer approve pharmacy requests from unaffiliated online pharmacies. We do not approve prescriptions via phone, email, or fax. If you plan on ordering your pet's medications or preventatives online, please let us know so we may prepare a written prescription.
We now have our own online pharmacy, where you can order and request a variety of prescription food, preventatives, and medications for your pet to be delivered to you. Please allow 24-48 hours for (re)fill requests to be completed.
This policy has been established in order to provide the highest level of veterinary care to all of our patients. There are many online pharmacies, and it is hard to know who is on the other end of phone calls or emails. With a written script, we can guarantee the quality of the medications and the safety of your pet.
New clients who schedule with our office will be subject to a pre-payment of $85-$105 for appointments to reserve their appointment slot. New clients who miss their appointment without 24 hours advance notice are considered a no-show and will forfeit their pre-payment amount and will be required to make a new pre-payment to reschedule. If an appointment falls on a Monday or a day after a holiday, a message left via voicemail or the clinic communication app will qualify as adequate notice. This fee will not be submitted to insurance nor used towards future service.
This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us with at least 24 hours' notice of cancellation, we may be able to accommodate other patients with the appointment slot. We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by management.
Cancellation Policy
Clients who miss an appointment without 24 hours advance notice are considered a no-show. If an appointment falls on a Monday or a day after a holiday, a message left via voicemail or the clinic communication app will qualify as adequate notice. Clients who no-show will be subject to pre-paying future exam fees, may have their clientele denied, or see limitations to access future appointments; i.e., scheduled at the end of the day.
This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us with notice of cancellation, we may be able to accommodate other patients with the appointment slot. We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by the Provider management.
Outside Pharmacies
As of January 2020, we no longer approve pharmacy requests from unaffiliated online pharmacies. We do not approve prescriptions via phone, email, or fax. If you plan on ordering your pet's medications or preventatives online, please let us know so we may prepare a written prescription.
We now have our own online pharmacy, where you can order and request a variety of prescription food, preventatives, and medications for your pet to be delivered to you. Please allow 24-48 hours for (re)fill requests to be completed.
This policy has been established in order to provide the highest level of veterinary care to all of our patients. There are many online pharmacies, and it is hard to know who is on the other end of phone calls or emails. With a written script, we can guarantee the quality of the medications and the safety of your pet.